Your privacy is important to Tributary Whitewater Tours LLC (TWT). This policy was created to inform our clients how and why we collect personal information, and how that is used. We respect your privacy that’s why TWT will never sell or share your information with a third party.
Collection of Personal Information
Personal information is collected from incoming emails, requests sent directly from our online forms, and incoming phone calls. You may think we ask a lot of questions, that’s only because we want to help you in selecting an appropriate rafting trip. Information we collect may include your:
- Name
- Phone number
- Email address
- Billing address
- Credit Card info
- Overall fitness, and relevant medical conditions
- Dietary restrictions (for trips with meals)
- Age, height, and weight of all participants
- Travel plans
How Personal Information is Used
Personal information collected by TWT is used to help us provide our clients with exceptional customer service. The information we collect is used to:
- Select the right rafting trip for your needs and expectations
- Communicate with you in regards to a rafting trip reservation
How we keep your Personal Information Secure
We keep your information secure with several physical, managerial, and electronic safety measures. Your information will not be shared or sold to a Third-party. Personal and financial information collected thru online electronic forms is protected with industry-standard SSL encryption, ensuring that your personal information is secure. Due to the nature of our business it is necessary to collect and store information for a period of time deemed appropriate by TWT. We are a PCI DSS compliant company.
Emails
We will only email you if:
- You expressed an interest in being contacted
- You submitted an online request
- You have booked a rafting trip (confirmation, and any neccesary communication regarding your upcoming trip, we may follow-up with you after your trip)
Links
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site to read the privacy statements of any other site that collects personally identifiable information.
Cookies
Our website uses “cookies” and other tracking technologies that keep your information anonymous. The information collected with cookies includes the number, frequency, duration, and navigation pattern of visits. Usage of a cookie is in no way linked to any personally identifiable information on our site. Most browsers allow you to control your cookies settings.
Updating your personal information
You can access and update your personal data anytime by sending an email to rafting@whitewatertours.com or calling us at 530-346-6812. If you have any concerns about the collection and use of your information please contact us.
Privacy Policy Changes
This privacy policy is subject to change at any time. Changes will be posted to this webpage.
This policy was updated on March 10, 2015
